TapnDine POS — Support

Getting in touch

Tell us your restaurant name and, if it is about one sale, the invoice number printed at the top of the receipt — that gets us to the answer fastest.

Trying the app

Download TapnDine POS from the App Store, open it, and tap Try the demo on the first screen. That gives you a complete working till with a sample menu and a dining room of eight tables, so you can see how it runs before talking to us. Nothing in the demo leaves your iPad.

Setting up your restaurant

The app is free to download. Running your own restaurant on it needs an account, which we set up for you. Write to [email protected] and we will get you onboarded — menu, tax rates, staff, printers and all.

Common questions

Does it work without internet?

Yes. Sales are written to the iPad first. If the connection drops you keep serving, and everything syncs by itself once you are back online.

What happens to my data if the iPad is lost or replaced?

Anything already synced is safe in your account and comes back when a new device is linked. Anything rung up while offline and not yet synced lives only on that iPad — which is why we recommend leaving the till on Wi-Fi.

Can I use it in Arabic?

Yes, fully — including a properly mirrored right-to-left layout, not a translation pasted onto an English screen. Tap العربية in the top bar to switch.

Does it handle sales tax?

Yes. Tax is set per item, inclusive or exclusive, at whatever rates you charge, and every invoice carries a full tax breakdown.

Can I connect a receipt printer?

Yes. The app talks to network receipt printers on the restaurant’s own Wi-Fi. We set this up with you during onboarding.

Why is the app only in landscape?

Because a till sits on a stand. Locking the orientation means the screen never flips mid-service.

How do I get a refund or cancel?

Nothing is charged through the App Store. Billing is handled on your TapnDine account — write to [email protected].

Reporting a problem

Send us the restaurant name, what you were doing, what you expected, and what happened instead. If it involves a specific bill, include the invoice number. Screenshots help.